Returns or Refunds
Returns
Our 14-day return policy states that after receiving an item, you have 14 days to request a return. Shipping costs are the buyer's responsibility.
To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need proof of purchase.
To initiate a return, contact us at info@giulia-vismara.com .
If the return is accepted, we will send you instructions on how and where to send the package. Items sent without a previous return request will not be accepted.
For any questions about returns, please contact us anytime at info@giulia-vismara.com .
Damages and problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you received the wrong item. This way, we can assess the problem and work to resolve it.
Exceptions / Non-returnable items
Unfortunately we cannot accept returns on promotional items or gift vouchers.
Substitutions
The quickest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
Once more than 15 working days have passed since the return was approved, contact us at info@giulia-vismara.com.